At Deliveroo we, and our third party partners, use cookies and similar technologies as described in this Cookie Policy and in our customer and/or rider privacy policies.
Cookies and similar technologies are pretty cool. We use these to enhance your online experience, in particular to:
Cookies are small files that are stored on your device, often in the form of a unique identifier, and may collect information associated with your device when you visit our websites. Similar technologies include things like ‘web beacons’, ‘pixels’ or ‘tags’ on our websites and in our communications, which work in a similar way to cookies.
On our apps, we use software development kits (often referred to as ‘SDKs’) some of which may also collect information associated with your device. Unless otherwise mentioned, when we refer to ‘cookies’, we are referring to any of these technologies.
The information collected by cookies when you use a Deliveroo website or app, can include your preferred language or account login information, the device and/or browser you are using, the date and time of visits and how you are using the website or app (for example, what webpages you view the most).
We use first party and third party cookies. First party cookies are cookies placed by us to collect information about you. Third party cookies are those that we allow third parties to place on our websites and apps and this information may be shared with and used by those relevant third parties for their own purposes. We’ve named these third parties in this Cookie Policy and you can refer to their privacy policies for details of the information they collect about you and how they use it.
These cookies are necessary for our websites, apps or services to function properly and cannot be turned off. They are usually only set in response to actions made by you, for example so you can create your account, sign in and place orders. They also remember your selected currency, language, past searches and other preferences.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our websites, apps and services. They help us to know which pages are the most and least popular and see how visitors move around our websites and apps. If you do not allow these cookies we will not be able to monitor the performance of our websites, apps and services.
These cookies enable our websites and apps to provide enhanced functionality and personalisation. If you do not allow these cookies then some or all of these services may not function properly.
These cookies are used by us and our advertising partners to build a profile of your interests based on your browsing history and use of our websites and apps and to show you relevant ads on our websites and apps and on other third party platforms (including social media). These cookies may also measure the effectiveness of this advertising. They may also allow you to quickly share content across social media (through the use of simple “sharing” buttons) or sign in to our services using your social media account.
Advertising cookies do this by uniquely identifying your browser and device. We may also share other data relating to you and/or your use of our services with our advertising partners.
If you do not allow these cookies, you will experience less targeted advertising. For more information about how we and our advertising partners use your personal information to serve relevant ads, please see our customer privacy policy.
Our websites cookies differ between:
You can find more on the duration of each cookie we use in our cookie management tool by clicking on .
When you visit a Deliveroo website or use one of our apps, we’ll ask you for your consent to use cookies that are not strictly necessary for those websites and apps to function properly.
You can change your mind on this consent and turn off those non-essential cookies at any time, as well as learn more about the individual cookies that Deliveroo uses on our websites and apps, and the function they perform:
You can also turn off cookies through your browser by changing your cookie settings but if you do, our websites and apps may not function properly.
Find out how to manage cookies on popular web-browsers:
For mobile browsers, see their instructions on how to manage cookies:
To opt out of tracking by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
For more information about cookies generally, including how to manage cookies, see All About Cookies.
We use cookies in some of our emails. They help us to understand a little bit about how you interact with our emails, such as whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), whether you have clicked on a link embedded in our email, which email software and web browser you used, which device you used and your IP address. We also use cookies to help us display emails in the best format for your device.
This information helps us to understand a little bit about how you interact with our emails and are used to improve our future email communications.
As mentioned above, we use SDKs on our apps. An SDK (Software Development Kit) is a set of tools and programs that allow Deliveroo to build our app. They can be created by us or third-party partners. You can find below the SDKs we use (including the partner’s name when different from the SDK name itself), the platform they are used on and their purposes:
The SDKs listed below enable our app to work properly, for example to help create your account, sign in and place orders.
We use Google analytics SDKs to count visits and traffic sources so we can measure and improve the performance of our apps.
The SDKs listed below are used by us and our advertising partners on our app to build a profile of your interests based on your browsing history and use of our app and to show you relevant adverts (such as offers and promotions) on our app and on other third party platforms (including social media). We may also share other information relating to you and/or your use of our services with those advertising partners.
As mentioned above, we use SDKs on our apps. An SDK (Software Development Kit) is a set of tools and programs that allow Deliveroo to build our app. They can be created by us or by third party partners. You can find below the SDKs we use, the platform they are used on and their purposes:
These SDKs allow our app to function properly, so you can create your account, sign in and deliver orders.
Set out below is a ‘Cookie List’ with more granular information on each of the cookies we use, for what purposes and whether they’re first or third party cookies (and the names of those third parties where relevant).
Our customer and rider privacy policies contain further information on our data processing practices, as well as details of your data protection rights. If you have any other questions about the way we use cookies, you can contact our Data Protection Officer at: dpo@deliveroo.com.